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How to Shorten Your Sales Cycles, Volume Two

June 29th, 2009

In Shorten the Cycle, Volume One, we discussed vital issues that must be covered in order to increase urgency with buyers.  In Volume Two, I’ll share a fundamental approach used by World Class Salespeople to uncover the secrets that your competitors will not.

First of all, it is important to understand that companies DO NOT BUY.  People do.

If you want to win more business and win it faster, make sure that you:

a.  Facilitate a process of mutual discovery for the decision maker and yourself. 

b.  Earn the TRUST of the decision maker. 

c.  Uncover the PERSONAL reasons that would compel him/her to buy (remember, you are not all things to all people and they may have NO compelling reason to act or change).

None of the above can possibly happen if you are spending the majority of your time talking or trying to convince.  You can, however, accomplish if you use sincere interest, infinite curiosity, and active listening.

Don’t worry about trying to do or say the “right thing”.  If you are looking for the right words or the best closing technique, now is a great time to consider a paradigm shift.

There are many more things you can do to shorten sales cycles, so please share your thoughts or questions and stay tuned for Volume Three…

Copyright ©   Joe Zente  2009.   All Rights Reserved.

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Delayed Gratification and Premature Satisfaction

June 24th, 2009

Interview Dr. Joachim de Posada about the number one best seller “Dont Eat the Marshmallow Yet”

Strategic Course Changes Turn Potential Disaster Into Success

June 15th, 2009

Course changes start by revisiting your company vision and making revisions based upon a new set of realities

By Allen Fishman

Times are tough for small and mid-sized businesses. Economic factors outside your control may even be threatening your company’s survival. The approach you take to confront these challenges can mean the difference between success and failure.

The economy is a threat not within your control. But you can take charge of how your company responds to this threat. Historically, business owners who make strategic course changes and adopt a planning process and the leadership techniques to turn potential disaster into success.

An error many business owners make is to counter a recession with panic or knee jerk reactions. They head straight for the Company Action Plans and push and pull, trying to reshape old plans to fit new economic pressures. But course changes take more than just shifting your plans. Those plans need to lead towards your vision of success and your current vision, the one you were shooting for before the economic crisis hit, may no longer be realistic.

A company vision is typically a long-term dream of success. Course changes start by revisiting your company vision and making revisions based upon a new set of realities. Company survival may require radical changes, but more often, a single or less drastic adjustment to your business model is all it takes to achieve your vision. You need to spend time identifying your Company SWOTs (the strengths, weakness, opportunities and threats that can benefit or hurt your success).

The SWOTs will give direction upon which to build the plans to execute successful course changes. 

First rule, put it all in writing: your Company Vision, your SWOTs and your company plans. Written documentation will also help you clearly articulate course changes to your employees so there is no confusion over the changes and how you intend to make them happen.

For many business owners, course changes in this economy will include a strategy for what costs to cut and what deals to offer. Get creative like the company that offers a discount to first-time buyers or the technology company that offers customers extra features for free rather than slash prices. Remember, it’s a mistake to cut back sales efforts during a recession. Instead, see what other areas can be cut back to redirect funds to your sales budget. And don’t try to copy someone else’s business model. You don’t know what part of that model created the success. If it were that easy to replicate a winning model, Starbucks never would have stayed on top of the game for so long.

Before making any changes, consider the following:

What is the evidence urging the change?
What are the intended results and measures?
What challenges can I anticipate?
What have I learned from similar course changes?
What will effect the greatest change?

Business owners can often be their own worst enemy when it comes to proactively addressing roadblocks that hinder course changes. Lead with confidence and don’t be afraid to admit when you make mistakes. Clinging to the wheel of a sinking ship just to prove you were right is a guaranteed route to failure. If you’ve got a company culture in place, make sure you are living it. It’s not just there for employees to follow, and how can you expect them to respect a culture if you don’t. And if you don’t have a company culture, get busy making one, preferably one that positively embraces change.

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How to Shorten your Sales Cycle, Volume One.

June 5th, 2009

Throughout the last several months ago, many CEOs have asked me if there is anything they can do to deal with the increasing number of sales delays and putoffs.  They would like to know if there is anything that can be done to increase urgency

There are MANY things you can do today to begin to shorten sales cycles, but here are some things that can get you started…

Increasing Urgency with Slow Decision Makers

Firstly, it is important that you have really covered all the basics:

–Who is the TRUE Decision Maker (DM)?

–What is the REAL Decision Process?

–Does the DM perceive there is a problem and is he/she willing to fix it?

–Do you really understand how much the DM is willing to invest to fix it?

–Are YOU differentiated?  In other words, does the DM really trust you more than your competitors?

Remember, hope is not a strategy and you can’t lose what you don’t have, so if you do not have the answers to these questions and if you have not uncovered the compelling reasons that the prospect has to buy (and buy from YOU), there is still plenty of work to do.

If you do have these answers and are looking to increase urgency, it is important to remember three principles:

  • Organizations never make decisions.  An individual who works there does.
  • ALL decisions are made emotionally.
  • A person will never change unless the pain of changing is exceeded by the pain of not changing.    

So, if you are looking to get the Decision Maker to change and to act NOW, it is vital to appeal to their emotions and to help them discover more about their personal, emotional pain.  Doing so requires some skill, lots of listening, and some courage to ask what some people feel to be difficult questions.  I will be blogging more on this soon, so stay tuned…

Copyright © Joe Zente 2009.  All Rights Reserved.

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